Refund Policy

Thank you for purchasing OneSuite. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our refund policy. This policy outlines the conditions under which you may request a refund and the process for doing so.

Eligibility Criteria

  • New Users Only: Refunds are available only to new users within the first 14 days of their initial purchase.
  • No Refunds for Renewals: Subscription renewals are not eligible for refunds.

Requesting a Refund

To request a refund:

  1. Contact Us: Email us at contact@onesuite.io or visit our contact page.
  2. Provide Necessary Information: Include your subscription details and the email account used for the purchase.

Processing Time

  • Refunds will be processed within 3 to 30 business days from the date of your request.

Payment Methods

  • No Exclusions: All payment methods are eligible for refunds.
  • Preferred Method: Refunds will be issued to your preferred payment method. Please note that you will be responsible for any transaction fees associated with the refund.

Partial Refunds

  • No Partial Refunds: We do not offer partial refunds or prorated refunds based on usage within the 14-day period.

Subscriptions and Trials

  • All Plans Covered: The refund policy applies to all subscription plans, including monthly and annual plans.
  • Excludes Free Trials: The 14-day refund period begins once you make a payment, not during any free trial period.

Exclusions

  • No Specific Exclusions: There are no specific products, services, or features excluded from this refund policy.
  • No Geographic Limitations: The refund policy is applicable regardless of your location.

Additional Considerations

  • Transaction Fees: Users are responsible for any transaction fees associated with processing the refund.
  • Immediate Access Termination: Access to all OneSuite features and services will be terminated immediately upon requesting a refund.
  • Notification: You will be notified of your refund status via email.

Customer Support

  • For any questions or issues regarding refunds, please contact our support team at support@onesuite.io.

Company Address

  • OneSuite DBA MailBluster LLC
  • 2810 N Church St, PMB 38894
  • Wilmington, Delaware 19802-4447 US

We appreciate your business and are committed to ensuring your satisfaction with OneSuite. If you have any further questions or need assistance, please do not hesitate to reach out to our support team.