Terms of Use

Please read these Terms of Use carefully. By using OneSuite or signing up for an account, you are agreeing to these Terms. This is a legal agreement. If you do not agree to be bound by these Terms of Use, you are not permitted to use the OneSuite service.

The OneSuite service (the “Service”) is a business management service offered through the URL app.onesuite.io (including any subdomains), our campaign sites, and our email websites (together referred to as the “Website”) that allows you to manage projects, lead pipelines, documents, invoices, clients, and teams. Each such document or message in respect of which you use the Service, including the image, text, and code comprised in it, is referred to in these Terms as “Content”. OneSuite is owned and operated by MailBluster LLC, a Delaware, USA-based company. “You” are a user of the Service. These Terms of Use (together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, Data Processing Terms, and any other documents that they refer to, together referred to as “Terms”) define the terms and conditions under which you are allowed to use the Service and how we will treat your account while you are a user of the Service. If you have any questions about our terms, feel free to contact us.

  1. Eligibility
    1. Be a business or a consumer able to enter into valid contracts.
      1. Be a business or a consumer able to enter into valid contracts;
      2. Complete the signup process.
      3. Agree to the terms and conditions.
      4. Provide true, complete, and up to date contact information.
    2. By using the Service, you represent and warrant that you meet all the requirements listed above and that you will not use the Service in a way that violates any laws or regulations. OneSuite may refuse service and change eligibility requirements at any time.
    3. Are you a business customer or a consumer? In some areas, you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
      1. You are an individual.
      2. You are buying a service from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
  2. Accepting these Terms
    1. These Terms apply from when you sign up for the Service. Clicking the ‘Get started’ or ‘Sign up with Google’ button on the Sign up page means that you’ve officially “signed” the Terms and a binding contract will come into existence on the basis of the Terms (“Agreement”). If you sign up for the Service on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms on their behalf.
  3. Closing your account
    1. You or we may terminate this Agreement at any time and for any reason by giving notice in writing (including email) to the other party. You need to clear the unpaid invoices (if any exists) before terminating this Agreement. Once terminated, we may permanently delete your account and all the data associated with it, including your content from our website.
  4. Changes
    1. We may change any of the Terms by posting revised Terms of Use on our Website and sending an email to the last email address you gave us or a message to your account area of the Service (“Dashboard”). Unless you terminate your account within seven (7) days of that email, the new Terms will be effective immediately and apply to any continued or new use of the Service. We may change the Website, the Service, or any features of the Service at any time.
  5. Account and password
    1. You are responsible for keeping your account name and password confidential. You are also responsible for any use of your account, whether or not you authorized the use. You must immediately notify us of any unauthorized use of your accounts. We are not responsible for any losses due to stolen or hacked passwords because everything is encrypted. Therefore, we suggest you keep your passwords and other data information correctly. We do not have access to your current password, and for security reasons, we may only reset your password.
Subscriptions and payment
  1. Free service
    1. We may make certain Services available to you free of charge, up to certain limits as described on the Website (“Free Services”). Usage of the Services in excess of those limits requires you to upgrade to paid plan. We may terminate your access to the Free Services at any time without prior notice and will have no liability in respect of such termination. Without limiting the scope of clause 15, Free Services are provided without any warranty.
    2. By using the Free Services, you consent to incorporating ‘OneSuite’ branding and acknowledgment on any content you send/distribute via the Services.
  2. Paid service
    1. If you subscribe to our monthly/yearly paid subscription, the ‘Paid service’ section applies for you.
    2. The “Invoice Subscription Fees” are the fees payable by you for your paid subscription, charged to you in accordance with the monthly/yearly plan you have subscribed to use the Service.
    3. The “Invoice Pay As You Go Fees” are the fees payable for your invoice, as specified to you when you send emails utilizing our Paid Service. You shall pay for the invoices to us for the term of your paid usage.
    4. Your subscription starts immediately after your first payment is processed and will automatically renew each month/year on the same date, unless either you or the company cancels it. If the subscription is cancelled, it will end immediately and unpaid invoice might be generated based on your usage for the subscription period. You can cancel your subscription by emailing us at [email protected] or through the dashboard. The company also reserves the right to cancel your subscription by sending an email to the address provided in your account or via the dashboard.
    5. The Subscription Fees are subject to change at any time, but you will be notified of any change by email to the address listed on your account. We will also post a notice of the change on the Website. The change will take effect at the beginning of the following billing period.
    6. “Invoice Subscription Fees” and “Invoice Pay As You Go Fees” are payable in the currency specified when you sign up for the Service and are exclusive of value added tax (or other applicable sales tax), which shall be added at the appropriate rate.
  3. Credit cards
    1. As long as you’re a paid user or have an outstanding balance with us, you will provide us with valid credit card information and authorize us to deduct the monthly/yearly invoice charges against that credit card. We do not save card information that you provided, rather we use Stripe. You must replace the information for any credit card that expires with information for a different valid credit card. You can add multiple credit cards in our service, but only the card that you mark as Default will be used to charge you for using Paid Service. You represent and warrant that you are authorized to use any credit card you provide details of and that any and all charges may be billed to that credit card and won’t be rejected. If for some reason, we’re unable to process your credit card order and you have any unpaid invoice, you won’t be available to use any free or paid service of OneSuite. Our support team will be available for any help regarding your card.
  4. Refunds
    1. Eligibility:
      1. Refunds are applicable only to subscription fees purchased directly from OneSuite. For purchases through third-party retailers, please refer to their refund policy.
      2. To be eligible for a refund, you must cancel your paid subscription within 30 days of upgrading to the plan. Service charges for sending paid emails are not eligible for a refund as they are post-paid service.
    2. Refund process:
      1. If you are eligible for the refund, we will initiate the refund process.
      2. Refunds will be issued to the original payment method.
      3. Please allow 5 to 10 business days for the refund to reflect in your account.
      4. Refunds will be subject to subscription fees only as permitted by law.
    3. Exceptions:
      1. Charges for using the platform that have already been rendered won’t be eligible for a refund.
      2. Refunds are not applicable if the 30-day time limit is exceeded after the initial subscription.
    4. Policy updates:
      1. We reserve the right to update or modify our refund policy at any time. Changes will be effective immediately upon posting on our website.

Either you or we may terminate this Agreement upon written notice to the other party of a material breach, or if the other party becomes the subject of a petition in insolvency proceedings, bankruptcy, receivership, liquidation or assignment for the benefit of its creditors.

Rules and abuse
  1. General rules
    1. You promise to follow these rules:
      1. You won’t use the Services in any way that may cause us legal liability or disrupt others’ use of the service.
      2. You won’t use the Service in a way that may damage to our business or reputation.
      3. You won’t use purchased, rented, or third-party lists of email addresses.
      4. If you violate any of these rules, then we may suspend or terminate your account.
      5. You will comply with all applicable data protection legislation, including the EU General Data Protection Regulation; and you may only use our bandwidth for your use of the Service.
      6. You shall:
        1. Provide us with all necessary cooperation in relation to the Service and all necessary access to such information as may be required by us in order to provide you with the Service;
        2. Comply with all applicable laws and regulations with respect to your Content and activities under these Terms;
        3. Obtain and shall maintain all necessary licenses, consents, and permissions necessary for us, our contractors and agents to perform our obligations under these Terms, including without limitation the Service;
        4. As part of the Service, we will act on your behalf any “unsubscribe” requests received from recipients of Content you send using the Service.
  2. Reporting abuse
    1. If you think anyone is violating any of these Terms, please notify us immediately. If you received spam you think came from a OneSuite user, we want to hear about it. If you think anyone has posted material that violates any copyrights, then you may notify us.
    2. OneSuite facilitates integration with a number of third party services which you can use in relation to your account or your Contents (“Third Party Service”), although we make no warranty as to any ongoing support for any third party service. We make no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any Third Party Service. Any contract entered into and any transaction completed by means of your use of the Service with any Third Party Service is between you and the relevant third party, and not us. We recommend that you refer to the third party’s website terms and conditions and privacy policy prior to using the relevant Third Party Service.
  1. Indemnity
    1. You shall defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Service (or us taking any action in relation to the Service at your direction), including any claim or action from a recipient of any Content sent by means of the Service.
  2. Our responsibility for loss or damage if you are a business
    1. This section 15 sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents, and subcontractors) to you:
      1. arising under or in connection with these Terms;
      2. in respect of any use made by you of the service and
      3. in respect of any representation, statement or tortious act or omission (including negligence) arising under or in connection with these Terms.
    2. Except as expressly and specifically provided in these Terms:
      1. you assume sole responsibility for results obtained from your use of the Service, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to us by you in connection with the Service, or any actions taken by us at your direction;
      2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms and
      3. the Service is provided to you on an “as is” basis.
    3. Nothing in these Terms excludes our liability:
      1. for death or personal injury caused by our negligence; or
      2. for fraud or fraudulent misrepresentation.
    4. Subject to section 15.3 above :
      1. We shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any:
        1. loss of profits,
        2. loss of business,
        3. depletion of goodwill and/or similar losses,
        4. loss or corruption of data or information,
        5. pure economic loss, or
        6. special, indirect or consequential loss, costs, damages, charges or expenses however arising under these Terms;
    5. Our responsibility for loss or damage if you are a consumer
      1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
      2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal consumer rights in relation to the Service.
      3. We are not liable for business losses. If you are a consumer we only supply our services to you for domestic and private use. If you use our service for any commercial, business or resale purpose our liability to you will be limited as set out in Clause 15.
    6. Force majeur
      1. We won’t be held liable for any delays or failure in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, changes to law or regulations, embargoes, fires, earthquakes, floods, strikes, power blackouts, unusually severe weather conditions, and acts of hackers or third-party internet service providers.
    7. Data processing terms
      1. To the extent that you are a business and we process personal data on your behalf in providing the Services, the Data processing terms shall apply and are incorporated into these Terms.
  1. Proprietary rights owned by us
    1. Subject to the limited rights expressly granted in these Terms, we reserve all our rights in and to the Services, including all of our related intellectual property rights (including patents, trademarks, trade secrets, and copyrights). No rights are granted to you under these Terms other than as expressly set forth in these Terms. You will respect our proprietary rights. “OneSuite” and the “OneSuite” logo are trademarks belonging to MailBluster, LLC. You are not authorized by us to use our trademarks or brand assets without prior permission.
  2. Proprietary rights owned by you
    1. You represent and warrant that you either own or have permission to use all of your Content. You retain ownership of your Content. By using the Service you grant us and our agents and subcontractors a license to use your Content in order for us to provide, and ensure proper operation of the Service. You acknowledge and agree that we will have the right to use your Content in an anonymized way (which does not identify you or the recipient) for the purposes of increasing our spam identification techniques.
  3. Privacy Policy
    1. We may use and disclose your information according to our Privacy Policy. Our Privacy Policy is treated as part of these Terms.
  4. Waiver
    1. Even if we delay in enforcing these terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking them, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
  5. Survival
    1. Any of these terms that expressly or by implication is intended to continue or come into force on or after termination of this Agreement shall continue in full force and effect. Without limitation, clauses 14, Indemnity, 15, our responsibility for loss or damage Suffered by you if you are a business, 16, Our responsibility for loss or damage suffered by you if you are a consumer, 18, Data processing terms, 28 Third party rights,29 If you are a business – governing law and jurisdiction, and 30 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer shall continue in full force and effect notwithstanding the termination of this Agreement.
  6. Severance
    1. If any provision (or part of a provision) of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
    2. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
  7. Entire agreement
    1. These Terms and any documents referred to in them constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.
    2. Each of the parties acknowledges and agrees that in entering into these Terms it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these Terms or not) relating to the subject matter of these Terms, other than as expressly set out in these Terms.
  8. Assignment
    1. You shall not, without our prior written consent of us, assign, transfer, charge, sub-contract or deal in any other manner with all or any of our rights or obligations under these Terms.
    2. We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of our rights or obligations under these Terms.
  9. No partnership or agency
    1. Nothing in these Terms is intended to or shall operate to create a partnership between the parties, or authorize either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
  10. Third party rights
    1. These Terms do not confer any rights on any person or party other than you and us.
  11. If you are a business – Governing Law and Jurisdiction
    1. These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by, and construed in accordance with, the laws of the USA.
    2. The parties irrevocably agree that the courts of the USA have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).
  12. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer?
    1. These Terms are governed by USA law and you can bring legal proceedings in respect of the products in the USA courts. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including this clause 30, affects your rights as a consumer to rely on such mandatory provisions of local law.

Thank you for taking the time to read these Terms.