What’s New in OneSuite: Everything We Released in April — Plus What’s Coming Next

If you’ve been with OneSuite for a while, you know our goal has always been the same: give agencies, freelancers, and service teams one place to run their entire client operation. April was one of our most productive months yet — and the updates we shipped this month bring that vision significantly closer to reality.

This month, we focused on four core areas: Email Inbox, Time Tracking & Timesheets, Invoicing, and CRM & Project improvements. Each update was built around real feedback from real teams who were tired of switching tools, losing context, and spending too much time on admin work.

Here’s everything that shipped in April — and a peek at what’s on the way in May.

Quick Navigation

• New in Time Tracking & Timesheets
• New in Email Inbox
• Improved Invoice Experience
• More OneSuite Improvements You’ll Notice
• Why These Updates Matter
• What’s Coming in May

New in Time Tracking & Timesheets

Every billable hour should be easy to track, review, approve, and invoice.

For service teams, time is the real product. But tracking it often gets messy with spreadsheets, forgotten hours, and manual billing. That is why we added Time Tracking & Timesheets in OneSuite this April.

Track Time Inside OneSuite

You can now start a timer directly from OneSuite or inside a project task. Each time entry stays connected to the right task, project, and collaborator.

You can add work notes, set hourly rates, and mark time as billable or non-billable. The timer also supports pause, reset, discard, and save.

Manage Timesheets in One Place

The Timesheet module gives you one clean view of all logged hours across projects and team members.

Managers can review entries, check billable time, update status, and prepare hours for billing without chasing updates from everyone.

Approve Before Billing

Team members can submit timesheets for approval. Managers can approve them or request changes before anything becomes billable.

Only approved, billable, and non-invoiced entries can move forward.

Create Invoices from Approved Hours

Once hours are approved, you can create invoices by selecting the project and date range.

OneSuite pulls eligible entries, groups them by task, calculates totals, and gives you a clear invoice preview. No manual spreadsheet work needed.

To get the most out of this feature, check out our full Time Tracking documentation and follow the YouTube guide for a step-by-step walkthrough.

New in Email Inbox

Your client conversations now stay closer to the actual work.

For most agencies, email is where client decisions, updates, and follow-ups happen. But when emails live outside your CRM and projects, context gets lost fast. That is why OneSuite now brings Gmail and Microsoft Outlook directly into your workspace.

Connect Gmail or Outlook

You can connect Gmail or Microsoft Outlook from the Email Inbox integration area.

Gmail users can connect their account using an App Password. Outlook users can connect through Microsoft sign-in and can also import recent contacts into OneSuite CRM.

This makes setup simple and keeps your client data more organized from the start.

Send and Receive Emails from CRM Records

Once connected, each People, Company, and Client record gets its own Email tab.

You can send emails, choose the connected account, add CC recipients, use dynamic fields, and view the full email history from the same CRM record.

When a client replies, the message appears inside their record automatically. No copy-pasting. No searching old threads.

Use Email Templates

For repeated emails like onboarding, updates, follow-ups, and invoice reminders, you can now create reusable email templates.

Templates can include dynamic fields, so client details are added automatically when you send the email.

This helps your team reply faster while keeping messages consistent.

Need help setting it up? Read our Email Inbox documentation and watch the YouTube guide to connect Gmail or Outlook, manage emails, and use templates in OneSuite.

Improved Invoice Experience

We also made several important improvements to the invoice system in OneSuite. The goal was simple: make invoice creation, tracking, and follow-up smoother from start to finish.

• Draft Invoices: You can now save invoices as drafts before sending them. This gives your team time to review, edit, and finalize invoices properly.
• Real-Time Invoice Status: Invoice status is now easier to track with Sent and Viewed updates. You can see whether an invoice has been sent or opened by the client.
• Invoice Reminders: Payment follow-ups are now easier to manage with invoice reminders, helping you stay on top of unpaid invoices.
• Smoother Create and Update Flow: Creating and editing invoices now feels more seamless, with fewer steps and a cleaner workflow.
• UI/UX Improvements: The invoice area has been improved with a cleaner interface, better layout, and a smoother overall experience.

More OneSuite Improvements You’ll Notice

April also included a few small but useful improvements to make OneSuite smoother for daily work.

• Improved Project Experience: Projects are now easier to navigate and manage.
• Better Task Workflow: Teams can manage tasks and progress more smoothly.
• Improved Collaborator Experience: Collaborators get better visibility inside projects.
• Performance and Usability Improvements: Small improvements were added to make the platform faster and cleaner.

What’s Coming in May

April was a big month for OneSuite, and May is already looking exciting. Here are a few updates we are working on next.

• Invoice Templates: Create and reuse invoice layouts without rebuilding them every time.
• Receipts: Generate and send receipts once a client payment is recorded.
• More Payment Integrations: Give clients more ways to pay invoices directly from OneSuite.
• New Client Portal Dashboard: Give clients a cleaner view of projects, invoices, documents, and communication.
• Project Templates: Save project structures and reuse them for new client work.

More details are coming as these updates roll out. Your feedback also helps shape what we build next.

Start Exploring the April Updates

Everything described above is live inside OneSuite right now. Whether you want to connect your inbox, log your first hour, set up invoice reminders, or explore the new Quick View — it’s all waiting for you.

Log in to OneSuite and explore what’s new →

As always, thank you for being part of this. Every piece of feedback, every feature request, and every conversation with our team makes OneSuite better. We’re just getting started.